We want you to be satisfied with your order from Aura Perfumes. This policy explains when and how a return may be requested.
Return Request Period
You must contact us to request a return within one day of receiving your order. Requests submitted after this period may not be accepted, except where required by applicable consumer law.
Return Conditions
To be eligible for a return, the product and its packaging must be in their original, complete, and undamaged condition. The product must be unused, unaltered, and accompanied by all seals, labels, accessories, gifts, and proof of purchase supplied with the order.
For hygiene, safety, and product-integrity reasons, opened or used perfumes, over sprays, mists, and other personal or scented products cannot be returned because of a change of mind, unless the product was defective, damaged, or incorrect when received.
Defective, Damaged, or Incorrect Products
If you receive a defective, damaged, or incorrect product, you must take clear photographs or a video immediately after opening the package. The evidence must clearly show the product, its packaging, the shipping label, and the reported issue. Contact us within one day of delivery and include this evidence with your order number.
Requests involving a product issue may be declined if the product was used after the issue was discovered, if the damage occurred after delivery, or if sufficient evidence was not provided for us to verify the claim.
How to Request a Return
- Contact us within one day of delivery using the contact details available on our store.
- Provide your order number and the reason for the return.
- Provide clear photographs or a video when the request relates to a defective, damaged, missing, or incorrect item.
- Wait for return instructions and approval before sending or handing over the product.
Products returned without prior approval may not be accepted.
Return Delivery Costs
If the return is approved because we supplied a verified defective, damaged, or incorrect product, Aura Perfumes will arrange the appropriate solution in accordance with applicable law. For an approved return requested for another reason, the customer may be responsible for return delivery charges and any original delivery fee may be non-refundable, where permitted by law.
Inspection and Refunds
Approved returned products will be inspected after receipt. If the return conditions are met, the refund will be issued using the available payment method. Processing time may vary depending on the payment provider. If the returned product does not meet this policy, we may refuse the refund and contact you regarding the next steps.
Non-Returnable Items
Unless defective or otherwise required by law, we cannot accept returns of used, altered, opened, incomplete, or damaged products; products without their original packaging or seals; gift cards; personalised items; or items marked as final sale.
Consumer Rights
Nothing in this policy limits any mandatory rights available to you under the applicable laws of the State of Kuwait.
Contact Us
To request a return, contact us using the contact details available on the Aura Perfumes store and include your order number.