Thank you for shopping with Aura Perfumes. This policy explains how we process and deliver orders placed through our online store.

Delivery Area

We currently deliver within Kuwait only. Orders cannot be shipped to addresses outside Kuwait.

Order Processing

Orders are prepared after payment and order details have been confirmed. Processing times may vary during weekends, public holidays, launches, promotions, or periods of high demand. If we need additional information to process your order, we may contact you using the details provided at checkout.

Delivery Time and Charges

Available delivery methods, estimated delivery times, and charges are displayed at checkout before payment. Estimates begin after the order has been processed and are provided for guidance only. Delivery may be affected by the delivery area, courier operations, public holidays, weather, or events outside our reasonable control.

Order Tracking

When tracking is available, the relevant details will be sent using the contact information provided with your order. Tracking updates are supplied by the delivery provider and may take time to appear.

Delivery Information

Please provide a complete and accurate name, Kuwait phone number, address, area, block, street, building or house number, and any delivery instructions required to reach you. Aura Perfumes is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated information supplied by the customer.

Delivery Attempts and Unclaimed Orders

The delivery provider may contact you to complete delivery. If an order cannot be delivered because the recipient is unavailable, cannot be reached, refuses the parcel, or provides an incorrect address, additional delivery charges may apply before another attempt is arranged, where permitted by law.

Delays

We work to deliver orders within the estimate shown at checkout, but delivery dates are not guaranteed. If your order is significantly delayed, please contact us so we can review the available information and assist you.

Damaged, Missing, or Incorrect Items

Please inspect your order immediately after delivery. If an item has a defect, is damaged, missing, or incorrect, you must take clear photographs or a video immediately after opening the package and contact us within one day of delivery. The evidence should clearly show the product, packaging, shipping label, and the reported issue so we can review the request.

Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellation after processing or dispatch has begun. Once dispatched, the order will be handled under our Return Policy and Exchange Policy.

Contact Us

For shipping questions, please contact us using the contact details available on the Aura Perfumes store and include your order number.